Issue:
After Upgrade when replying an inbound email message on Custom 'Comm Outbound Item Form Applet ' on Communication screen, click on cancel button gives following error:
[1] Kan business service 'eSet Parentemail status' niet aanmaken.(SBL-DAT-00227)
[2] Kan 'Class' met de naam 'Set Parentemail status' niet vinden. Dit object is niet actief of bestaat niet.(SBL-DAT-00144)
This is generic error that user can not cancel the reply functionality on Communication screen.
Solution From Siebel: There is one FR raised for this issue:
Instructions for FR 12-1RB07UI
Use the following procedure to implement this fix.
1 Import the EMR_UI.zip file located in the siebsrvr\bin directory.
(This zip you will be able to find in your siebel 8 tools C:\Siebel\8.1\Tools_1\REPPATCH .
This Zip file contain sifs files which need to import. Please find attached email where objects details are present)
2 Launch the dedicated client with the /editseeddata option.
3 Navigate to Application Admistration > Views.
4 Add a view called "Communication Detail View" with the following responsibilities:
■ Siebel Administrator
■ Call Center Administrator
■ eMail Response Agent
■ eMail Response Manager
■ Call Center Manager
■ Test Siebel Administrator
Please refer to "Instructions for FR 12-1RB07UI" from document "Siebel Maintenance Release Guide, Version 8.1.1.x (Doc ID 880452.1)"
After Upgrade when replying an inbound email message on Custom 'Comm Outbound Item Form Applet ' on Communication screen, click on cancel button gives following error:
[1] Kan business service 'eSet Parentemail status' niet aanmaken.(SBL-DAT-00227)
[2] Kan 'Class' met de naam 'Set Parentemail status' niet vinden. Dit object is niet actief of bestaat niet.(SBL-DAT-00144)
This is generic error that user can not cancel the reply functionality on Communication screen.
Solution From Siebel: There is one FR raised for this issue:
Instructions for FR 12-1RB07UI
Use the following procedure to implement this fix.
1 Import the EMR_UI.zip file located in the siebsrvr\bin directory.
(This zip you will be able to find in your siebel 8 tools C:\Siebel\8.1\Tools_1\REPPATCH .
This Zip file contain sifs files which need to import. Please find attached email where objects details are present)
2 Launch the dedicated client with the /editseeddata option.
3 Navigate to Application Admistration > Views.
4 Add a view called "Communication Detail View" with the following responsibilities:
■ Siebel Administrator
■ Call Center Administrator
■ eMail Response Agent
■ eMail Response Manager
■ Call Center Manager
■ Test Siebel Administrator
Please refer to "Instructions for FR 12-1RB07UI" from document "Siebel Maintenance Release Guide, Version 8.1.1.x (Doc ID 880452.1)"
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