Siebel 8.1.1.3 Upgrade: Communication Response Detail Applet Causing The Issue

Issue:

After Upgrade when replying an inbound email message on Custom 'Comm Outbound Item Form Applet ' on Communication screen, click on cancel button gives following error:

[1] Kan business service 'eSet Parentemail status' niet aanmaken.(SBL-DAT-00227)
[2] Kan 'Class' met de naam 'Set Parentemail status' niet vinden. Dit object is niet actief of bestaat niet.(SBL-DAT-00144)

This is generic error that user can not cancel the reply functionality on Communication screen.

Solution From Siebel: There is one FR raised for this issue:

Instructions for FR 12-1RB07UI
Use the following procedure to implement this fix.

1 Import the EMR_UI.zip file located in the siebsrvr\bin directory.
(This zip you will be able to find in your siebel 8 tools C:\Siebel\8.1\Tools_1\REPPATCH  .
This Zip file contain sifs files which need to import. Please find attached email where objects details are present)
2 Launch the dedicated client with the /editseeddata option.
3 Navigate to Application Admistration > Views.
4 Add a view called "Communication Detail View" with the following responsibilities:

■ Siebel Administrator
■ Call Center Administrator
■ eMail Response Agent
■ eMail Response Manager
■ Call Center Manager
■ Test Siebel Administrator

Please refer to "Instructions for FR 12-1RB07UI" from document "Siebel Maintenance Release Guide, Version 8.1.1.x (Doc ID 880452.1)"

CancelQuery Dialog Box Disappeared after Siebel 8 upgrade

Issue:

In Siebel 7.8 while doing query on records like Contact/Account/service request, there is Cancel Query Dialogue appears if query is taking time to retrieve. Advisor can click on cancel button and refine the query.

After Upgrade to Siebel 8 this Cancel Query Dialogue Box was not appearing and Customer wants to retrieve this feature.

Solution:

In Siebel 7.8:

This Parameter was the part of Application cfg SWE section where we can set the value for it

In Siebel 8:

This is Part of Object Manager component Advance Parameter

The cancel query feature is enabled through the CancelQueryTimeOut parameter.

To enable the cancel query feature

1. Navigate to Administration - Server Configuration > Enterprises > Component Definitions.
2. Query for Corresponding Object Manager 
3. In Component Parameters,
Change the CancelQueryTimeOut parameter value :

where timeout is any integer of zero or greater.
For example, if CancelQueryTimeOut = 3, the cancel query dialog box appears if records are not
returned within 3 seconds.
NOTE: A timeout value of less than zero, for example, -1, disables the feature.
4. Restart the Siebel Server.