Monday, May 16

CancelQuery Dialog Box Disappeared after Siebel 8 upgrade

Issue:

In Siebel 7.8 while doing query on records like Contact/Account/service request, there is Cancel Query Dialogue appears if query is taking time to retrieve. Advisor can click on cancel button and refine the query.

After Upgrade to Siebel 8 this Cancel Query Dialogue Box was not appearing and Customer wants to retrieve this feature.

Solution:

In Siebel 7.8:

This Parameter was the part of Application cfg SWE section where we can set the value for it

In Siebel 8:

This is Part of Object Manager component Advance Parameter

The cancel query feature is enabled through the CancelQueryTimeOut parameter.

To enable the cancel query feature

1. Navigate to Administration - Server Configuration > Enterprises > Component Definitions.
2. Query for Corresponding Object Manager 
3. In Component Parameters,
Change the CancelQueryTimeOut parameter value :

where timeout is any integer of zero or greater.
For example, if CancelQueryTimeOut = 3, the cancel query dialog box appears if records are not
returned within 3 seconds.
NOTE: A timeout value of less than zero, for example, -1, disables the feature.
4. Restart the Siebel Server.

0 comments:

Blogger Widgets