Siebel CTI

Siebel CTI (Computer Telephony Integration)

Siebel CTI (Computer Telephony Integration) provides voice-channel support for call center agents using Siebel Business Applications.
CTI capabilities are provided through integration with third-party CTI middle ware packages, such as Avaya, Nortel Networks, Siemens.

Siebel CTI provides integrated inbound, outbound, and transfer call routing based on comprehensive information about the customer, agent, channels, and service level agreements
Siebel Communications Server supports communications features for Siebel Call Center, Siebel Email Response, and other Siebel Business Applications
Communications channels supported for Siebel Business Applications include voice, email, Web collaboration (including Web chat and voice-over-IP), fax, page, and wireless message.