Monday, July 11

Siebel Loyalty : Changing Transaction Status

Loyalty : Changing Transaction Status

If the transactions are created in the batch mode by the Loyalty engine, the status of the transactions will be in "Queued" status. When you click on the process button manually, this will not be processed. This OOTB behavior can be modified by changing the user property OrderToTxn:Transaction Status as below.

Business Service Name: LOY Customer Action Business Service

Business Service User Property:
   
    Old Value: LOY_TXN_STATUS_CD|Queued
   
    New Value: LOY_TXN_STATUS_CD|Acceptable

Use:
This allows us to manually process the Loyalty Transactions which are created by the batch mode.

1 comments:

R said...

Thank you for the post. I have a concern. In the bookshelf, they mention that the default value for the user property is "Queued". However, I just checked with a recent installation and the value of the user property is "Acceptable". It seems that they decided to let this value as an OOTB value.

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